Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Keywear’s relationship with you in relation to this website.

The term ‘Keywear’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

1. Company Details:

1 Church Walk
Truro – Cornwall – TR1 1JH

Vat No : 786 272 785

2. Product Photos & Colour Swatches:

Whilst every effort has been made to duplicate the colours of garments by professional photography, these can be transposed from computer to computer. Therefore the photos should only be used as general indication of colour, style and fit.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

3. Title:

Our agreement to supply the goods to you is made on the date we dispatch your order to the address supplied by yourself.

4. Payment Options:

We accept both debit and credit cards. However, should you wish to pay by
cheque funds must be cleared before we dispatch your goods.

5. Prices:

All prices on this website are in UK Pound Sterling; VAT is included where applicable but excludes Postage & Packing.
For the purpose of any Sale and promotions we will stipulate clearly a defined time frame.
We reserve the right to adjust prices, offers, products and specifications on the website at any time before (but not after) we accept your order.

6. Delivery Details:

Orders will be delivered by Royal Mail and delivered to UK addresses only. You can specify delivery address i.e. home address, workplace, and family at the time of ordering.
Orders should be dispatched within 7 working days stock dependant and excluding weekends and Bank Holidays.

7. Postage & Packing:

All orders will have a standard delivery charge of £5.95. Orders are posted via Royal mail and a tracking number can be requested.

8. Returns :

Please refer to our Returns Policy

9. Missing Orders:

Items will only be dispatched to the address that you have clearly stated at point of order. We will notify you by email that your order has been dispatched, If the parcel goes missing, you are required to notify us immediately by phone or email for investigation. We have the right to charge another P&P for dispatching a replacement order.

10. Cancellation of your order:

Please note that orders can be cancelled providing we are given notice within 14 working days.
If the order has not been sent the order will be cancelled and a full refund given.
If the order has been dispatched a full refund will be given once we receive your order back which must be in original packaging and with labels intact.